Refund Policy

1. Wallet recharge policy

Wallet top-ups are processed instantly via Razorpay once payment is confirmed. If a top-up amount matches an active Deposit Plan, the bonus amount is credited automatically alongside your deposit. All top-ups are recorded in your Wallet transaction history with a description, amount, and updated balance.

2. Non-refundable wallet balance

Wallet balance — including any bonus credited through a Deposit Plan — is non-refundable. It cannot be withdrawn, transferred to another account, or converted to cash under any circumstances. Wallet balance may only be used to purchase leads on the Platform.

3. Lead purchase policy

When you click "Confirm Purchase" on a lead, the listed price is deducted from your wallet immediately and the lead becomes exclusively yours. Lead purchases are final — we do not offer cash refunds for purchased leads. The only remedy for an invalid or unusable lead is the Replacement Policy described below.

4. Replacement policy overview

If a purchased lead turns out to be invalid, you may request a replacement rather than a refund. Approved replacement requests result in a Replacement Credit, not a cash or wallet refund.

5. Eligible leads and reasons

Replacement requests are available for Verified and Ticket Booked leads only (Domestic and International). Raw leads are not eligible for replacement under any circumstance, given their lower price point and unverified status.

For eligible leads, a replacement request must cite one of the following reasons:

• Trip Cancelled
• Trip Postponed
• Not Responding
• Already Booked

Mandatory remarks describing the situation must be provided with every request, and a supporting screenshot may optionally be attached.

6. 48-hour replacement request window

Replacement requests must be submitted within 48 hours of the original purchase. After this window closes, the "Request Replacement" option is automatically disabled for that lead and no further replacement request can be submitted for it.

7. Replacement Credit policy

If a replacement request is approved, the system issues exactly one Replacement Credit — no wallet refund is given. A Replacement Credit cannot be converted into wallet balance or cash, and can only be used to purchase one qualifying lead. Once used, it is marked Consumed and cannot be reused.

8. Same-category replacement rule

A Replacement Credit is locked to the exact category and region of the original purchase and can only be redeemed against a lead in that same combination.

9. When replacements will not be approved

A replacement request may be rejected (with a reason provided to you) in situations including but not limited to: the lead is a Raw category lead; the request was submitted after the 48-hour window; a replacement/report request has already been filed for that same lead; the stated reason is not one of the four eligible reasons or is unsupported by the remarks provided; the lead was purchased using a Replacement Credit; or evidence suggests misuse of the replacement process. All replacement decisions are final once made. In exceptional cases, an administrator may manually override a prior decision.

10. Deposit Plan & bonus terms

Bonus amounts credited through Deposit Plans are subject to the same non-refundable, non-withdrawable terms as regular wallet balance. Deposit Plans may be changed, paused, or discontinued by the admin at any time and apply only to top-ups made while the plan is active.

11. Contact

Questions about this policy can be raised via a Support Ticket from your Agent Panel, or through our Contact Us page.